Seller Policy

Last Updated: June 2026

This Seller Policy governs the use of Ndango Market by sellers who advertise, list, promote, or sell products and services through the Ndango Market website and mobile application.

By creating listings or selling through Ndango Market, you agree to comply with this Seller Policy, our Terms & Conditions, and applicable laws.

1. Seller Eligibility

Sellers must:

• Be legally permitted to sell products or services.
• Provide accurate account information.
• Maintain valid contact details.
• Comply with all applicable laws and regulations.

2. Accurate Listings

Sellers are responsible for ensuring that all listings are accurate, complete, and truthful.

Listings should include:

• Correct product names.
• Accurate descriptions.
• Current pricing.
• Real product images.
• Correct stock availability where applicable.

Misleading or deceptive listings are prohibited.

3. Product Images

Sellers must only upload images they own or have permission to use.

Images must:

• Represent the actual product.
• Be clear and of reasonable quality.
• Not contain misleading information.
• Not infringe copyrights or trademarks.

4. Prohibited Products

The following products may not be listed on Ndango Market:

• Illegal products or services.
• Counterfeit goods.
• Stolen property.
• Fraudulent or misleading products.
• Products prohibited by applicable laws.
• Any item deemed unsafe or harmful.

Ndango Market reserves the right to remove prohibited listings without notice.

5. Pricing and Payments

Sellers are responsible for setting and maintaining accurate prices.

Sellers must clearly communicate:

• Product pricing.
• Delivery costs (if applicable).
• Additional charges (if any).

Sellers are responsible for honoring prices displayed in their listings.

6. Customer Communication

Sellers must:

• Respond to buyer inquiries professionally.
• Provide accurate information.
• Treat buyers respectfully.
• Avoid misleading statements.

7. Delivery and Collection

Sellers are responsible for:

• Arranging delivery where offered.
• Providing collection instructions where applicable.
• Communicating delivery timelines.

Ndango Market is not responsible for delivery arrangements made directly between buyers and sellers.

8. Seller Verification

Ndango Market may request verification information from sellers.

Verification may include:

• Identity verification.
• Business information.
• Contact verification.
• Proof of ownership of products or services.

Failure to provide requested verification may result in restricted account access.

9. Reviews and Ratings

Buyers may leave reviews and ratings based on their experiences.

Sellers may not:

• Create fake reviews.
• Manipulate ratings.
• Harass users who leave reviews.

10. Listing Removal

Ndango Market may remove listings that:

• Violate this Seller Policy.
• Contain false information.
• Receive repeated complaints.
• Pose safety or legal concerns.

11. Account Suspension

Seller accounts may be suspended or terminated for:

• Fraudulent activity.
• Repeated policy violations.
• Abusive conduct.
• Posting prohibited products.
• Misleading buyers.

12. Limitation of Liability

Sellers are solely responsible for the products and services they list.

Ndango Market does not guarantee sales, buyer activity, or product performance.

Ndango Market shall not be liable for disputes arising between buyers and sellers.

13. Changes to This Policy

Ndango Market may update this Seller Policy from time to time.

Updated versions will be published on this page with a revised effective date.

14. Contact Information

For questions regarding this Seller Policy, please visit:

Website: www.ndangomarket.co.za

By listing products or services on Ndango Market, you acknowledge that you have read, understood, and agreed to this Seller Policy.